Songshan Airport Telecom Service Counter: Digitalent Self-Service SIM Kiosk Goes 24/7

Digitalent eSIM Kiosk was officially deployed at the Songshan Airport telecom service counter in December 2025, becoming the core self-service hardware in the airport's SIM / eSIM retail channel. A single Kiosk integrates iSIM connectivity, a 4-language touch UI, physical SIM / eSIM / WiFi multi-product dispensing, and back-end monitoring with remote firmware updates — letting counter staff focus on high-value transactions and exceptions.

Why international airports need self-service kiosks

SIM retail at international airports has three structural problems:

• Late-night flights and holiday peaks make staff scheduling difficult
• International travelers face Chinese / English / Japanese / Korean language gaps — a heavy load on counter staff
• Stocking multi-carrier products on the same POS device adds significant complexity

The Digitalent Kiosk solves all three: 24/7 uptime, native 4-language UI, back-end product switching with one click.

Songshan Airport deployment highlights

• Native 4-language UI (中文 / English / 日本語 / 한국어) — zero friction in the traveler flow
• 24/7 self-service: even pre-dawn departures and late-night arrivals can purchase
• iSIM connectivity: the kiosk itself needs no physical SIM — plug in power and go online
• Multi-product dispensing: physical SIM, eSIM QR, and WiFi router rental — one device handles all

Full-stack: from iSIM module to kiosk hardware

Digitalent is the only Taiwanese vendor that builds the iSIM core module, kiosk industrial computer, touch UI, and back-end monitoring software all in-house. Buyers no longer need to integrate multiple vendors — root-cause fixes go straight to the design team.

This case study is published after consulting with the counter operator.

For more on the Kiosk solution, see the Kiosk solution page.